I submitted my car online through Carvana (VIN, etc.) to see when you initially posted your sale to see what mine would bring.
Carvana said they had to refer my quote to a specialist but never ever heard from them. Not interested in selling mine thus no need to pursue. Strange nothing came from it.
I had the same experience with Carvana on my 2020 Jaguar F Pace SVR last month. Input everything, same message you got, never heard back.
For grins, I just did the same thing with my 2019 WBRE and...same message....not holding my breath for a reply.
Both rides are in perfect condition and low mileage. Ended up trading my 2020 SVR for a 2021, which has a nice appearance refresh and wildly upgraded electronics and a torque boost. It was crazy how high the trade in was, had to pull the trigger. Still wonder what Carvana would have come up with.