Hellcat Dual Fuel Pump

[Paladin06]

Ok, I got setup yesterday. The plastic bag for the pump was torn open , there were no installation instructions and no packing list. What’s up with that??🤬

 

[DavidKFla]

Sounds like an open box return.

 

[HighHorseman]

Ok, I got setup yesterday. The plastic bag for the pump was torn open , there were no installation instructions and no packing list. What’s up with that??🤬

Sorry to hear! Have you reach out to our orders department team through the correct channels to report this? They can easily be reached by simply replying to your order confirmation email, or through the form found on our site for damage claims, found here: https://highhorseperformance.com/returns/

 

[Paladin06]

Sorry to hear! Have you reach out to our orders department team through the correct channels to report this? They can easily be reached by simply replying to your order confirmation email, or through the form found on our site for damage claims, found here: https://highhorseperformance.com/returns/

I called and left a voice mail this morning as well as sent a message through your website.

 

[DavidKFla]

I've had good success with the HHP drop in dual pumps.

 

[BULL]

Sounds like an open box return.

@Paladin06

Did you buy a discounted item or was it full price? Or maybe the better question, was it sold as "open box"?

 

[HighHorseman]

For everyone's edification - The plastic packaging is normally cut open for us to include weather packs in the kit

 

[Wizza]

Had them install mine and had a pump fail not long ago.....they warranteed it and I was right as rain

 

[Paladin06]

@Paladin06

Did you buy a discounted item or was it full price? Or maybe the better question, was it sold as "open box"?

No, full price. Open box no.

 

[Paladin06]

For everyone's edification - The plastic packaging is normally cut open for us to include weather packs in the kit

Please email to paladin06.ga@gmail.com.

 

[Paladin06]

For everyone's edification - The plastic packaging is normally cut open for us to include weather packs in the kit

There were no weather packs in the kit. So.....

 

[HighHorseman]

There were no weather packs in the kit. So.....

Looks like one of our technical sales reps is already in touch with you to help you locate those from the photo of when your kit was packaged. Feel free to respond to them directly with any other questions or concerns.

Thanks!

 

[HMBRGLR]

Looks like one of our technical sales reps is already in touch with you to help you locate those from the photo of when your kit was packaged. Feel free to respond to them directly with any other questions or concerns.

Thanks!

you guys take pictures when you package your products? seems over board that you even NEED to do this. whats the world coming to.

 

[vortecd]

you guys take pictures when you package your products? seems over board that you even NEED to do this. whats the world coming to.

We have done this at work and may still do because of installers saying they were missing parts so more of covering us it was done. Even sending parts to another plant it has been done. You wouldn't believe how much stuff disappears or they say it wasn't shipped

 

[Paladin06]

Looks like one of our technical sales reps is already in touch with you to help you locate those from the photo of when your kit was packaged. Feel free to respond to them directly with any other questions or concerns.

Thanks!

We are all good now. Thanks for the quick response. Going in now.

 

[Linda's Hell Cat]

you guys take pictures when you package your products? seems over board that you even NEED to do this. whats the world coming to.

We take pictures in our business too and have done so for many years.

Linda

 

[Paladin06]

We take pictures in our business too and have done so for many years.

Linda

It’s a good business practice. 😉

 

[oilburner]

whipple does it, I was missing fuel pressure sensor an after pics review they sent me the sensor.